Technical Support Officer

Permanent role with leading FinTech firm: Provide technical support for cloud-based digital solutions products

Your new company
Your new company is a leading FinTech company providing state-of-the-art digital solutions. This is a newly created position for growth and they are looking for a Technical Support Officer to join their team as part of their expansion plans.

Your new role
  • Provide troubleshooting support to external clients for cloud-based digital solutions products
  • Diagnose and identify technical issues and provide solutions to customers within agreed SLA
  • Serve as the Subject Matter Expert to resolve any issues relation to the product and escalate to necessary teams
  • Liaise with cross-functional business units and teams to suggest areas for technical enhancement and develop solutions to meet customer requirements
  • Provide excellent implementation and resolution to external customers and clients

What you'll need to succeed
  • Hands-on experience providing technical support to external end users for cloud-based products or software
  • Sound technical mind to diagnose, troubleshoot and problem-solve
  • Strong communication skills to provide a pleasant experience to customers
  • Technical knowledge on Active Directory, IT helpdesk troubleshooting with some SQL is a strong advantage
  • Keen interest in the digital solutions or FinTech industry is a plus

What you'll get in return
You will get the chance to work in a close-knit team with established engineers. You will get the opportunity to take ownership of your projects and make a difference in your work. You will get good exposure to the FinTech industry with multiple opportunities for technical development and career progression.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Hsu Wen (EA reg no.: R1987315) at hsuwen.lee@hays.com.sg. If this job isn't quite right for you but you are looking for a new position to further your career in IT Infrastructure, please contact Hsu Wen at +65 63030158 for a confidential discussion. Hays Registration Number: 200609504D, EA License: 07C3924 #1222613

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
Singapore
Specialism
Digital Technology
Ref:
1222613

Talk to a consultant

Talk to HsuWen Lee, the specialist consultant managing this position, located in Singapore
#27-20 UOB Plaza 2, 80 Raffles Place

Telephone: 63030158

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