Your new company
Your new company is a leading IT solutions provider providing state-of-the-art solutions. This is a newly created position for growth and they are looking for a Technical Support Specialist to join their team as part of their expansion plans.

Your new role

• Provide troubleshooting support to external clients for IT infrastructure systems
• Diagnose and identify technical issues and provide solutions to customers within agreed SLA
• Serve as the Subject Matter Expert to resolve any issues for IT operations and escalate to necessary teams
• Liaise with cross-functional business units and teams to suggest areas for technical enhancement and develop solutions to meet customer requirements
• Provide excellent implementation and troubleshooting to external customers and clients

What you'll need to succeed

• Hands-on experience providing helpdesk and technical support to external end users, preferably within the Financial/Banking sector
• Sound technical mind to diagnose, troubleshoot and problem-solve
• Strong communication skills to provide a pleasant experience to customers
• Technical knowledge on Active Directory, IT helpdesk troubleshooting with some SQL is a strong advantage
• Fresh graduates are welcomed to apply

What you'll get in return
You will get the chance to work in a close-knit team with established engineers. You will get good exposure to the Financial Services industry with multiple opportunities for technical development and career progression.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Hsu Wen (EA reg no.: R1987315) at hsuwen.lee@hays.com.sg. If this job isn't quite right for you but you are looking for a new position to further your career in IT Infrastructure, please contact Hsu Wen at +65 63030158 for a confidential discussion. Hays Registration Number: 200609504D, EA License: 07C3924 #1222368