L2 Technical Support Specialist

Provide second level Technical and Application support to end users for common issues. Permanent Role.

Your new company
A leading and innovative global manufacturer of solutions for Biotech, Pharmaceutical and Life Sciences industries.

Your new role
Your responsibilities include:
  • Supporting case owners with 2nd level technical support for their end users.
  • Streamlining the support process starting from the 2nd level.
  • Provide technical documentation, troubleshooting and reporting for common issues.
  • Troubleshooting of in-house application issues.
  • Troubleshoot and resolve escalation issues.

What you'll need to succeed
  • Bachelor’s Degree in Computer Science, Computer Engineering or equivalent
  • 2 years of working experience in an IT environment.
  • Familiarity with cloud platforms and services such as AWS / Azure / GCP.
  • Good knowledge of ISO 9001
  • Knowledge of Network topology and technologies

What you'll get in return
  • Competitive remuneration
  • Opportunity for growth in international projects
  • Opportunities for career progression

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you but you are looking for a new position within Technology, please contact Shunki Tan at +65 6303 0726 or email shunki.tan@hays.com.sg for a confidential discussion on your career.
Hays Registration Number: R22109230, EA License: 07C3924, Company Registration Number: 200609504D. #1233294


Job Type

Talk to a consultant

Talk to Shunki Tan, the specialist consultant managing this position, located in Singapore
#27-20 UOB Plaza 2, 80 Raffles Place

Telephone: 63030726

Similar jobs to L2 Technical Support Specialist

  • Technical Support Engineer

    Perform technical support for the enterprise's infrastructure. Permanent role, up to $5,000/month.
  • Technical Support Engineer

    Technical Support Engineer career opportunity in Singapore for an established consumer electronics company.
  • IT Operation Specialist

    You will be working with a multinational electronics and semiconductors manufacturer
  • Desktop Support Engineer

    Career opportunity with an established information technology company based in Singapore.
    SingaporeIn between SGD 2500 and SGD 3500
  • Senior Desktop Support Engineer

    Experienced in IT Support in global leading Game firm