IT Support Specialist (1 year contract with completion bonus)

Network Engineer

Your new company
A healthcare organization is looking for a IT Support Specialists to join their ranks in an exciting roles that open doors to plenty of opportunities within the infrastructure scope!

Your new role
The Technical Support Specialist is required to provide administrative and technical end user support in West manufacturing facilities and offices in the APAC region, focusing mainly on Singapore sites. The person is expected to provide 24/7 technical assistance via email, phone and in-person support whichever deem necessary upon activation.

  • Provide 1st and 2nd level support and assistance pertaining to network, server and IT infrastructure related matters
  • Provide end users (including remote users) support on Windows 7&10, MS Office suites, Live meeting, Zscaler, MES Systems and etc.
  • Provide solution to incident and problem tickets reported in the JIRA ticketing system, including PMXpert, Solidworks, Minitab, Tradenet, etc
  • Assist in control of inventory of IT hardware and software
  • Works within and participates in the Change Control process and complies with all documentation requirements, SOP, SOI and Job aids
  • Manage user account in client's domain and user access rights in different computer system

What you'll need to succeed
  • Basic knowledge and understanding of LAN/WAN and server infrastructure
  • Some experience in supporting and rectifying LAN/WAN and server infrastructure related issues
  • Well versed in end user client computing in terms of setup, configuration and technical support
  • Some knowledge of IT Security is required
  • Basic to intermediate experience in Server room management and support
  • Experience working with the ITIL methodology
  • Project management and execution experience preferred
  • Preferably with some knowledge of SAP systems
  • Able to comply with the company’s safety and quality policies at all times
  • Must have ownership, self-initiative and proactive attitude on work
  • Good communication skills
  • A team player

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R22107188 EA License Number: 07C3924 Company Registration No: 200609504D #1240535


Job Type
Technology & Internet Services
Closing date
31 Jan 2023

Talk to a consultant

Talk to Irfan Ismail, the specialist consultant managing this position, located in Singapore
#27-20 UOB Plaza 2, 80 Raffles Place

Telephone: +6563030726

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