IT Director, Contact Centre

Permanent role to transform a Contact Centre for a global business as part of their digital transformation.

Your new company
Your new firm is a market leader in the logistics and supply chain industry with strong branding. This is a newly created position as part of their digital transformation journey to digitalise their Contact Centre.

Your new role
  • Spearhead the digital transformation of legacy infrastructure to cloud environment and take ownership of XaaS platforms in a Contact Centre environment
  • Serve as a Business Partner and Consultant to the business, working with cross-functional departments to identify areas of improvements and develop solutions to improve efficiency
  • Develop and design public cloud framework according to business requirements, working with vendors to ensure smooth rollout and delivery
  • Lead the implementation of new technologies within the Contact Centre environment to meet business requirements
  • Architect and configure multi-cloud framework and application integration into existing infrastructure to enhance business operations
  • Develop and build a team of engineers to sustain and complete the digital transformation project

What you'll need to succeed
  • Minimally 12 years of experience in Technology covering all aspects from Infrastructure and Cloud, Applications and Security
  • Proven track record delivering complex and large scale digital transformation projects in Contact Centre environments from end to end, overseeing the delivery, and implementation and operations
  • Familiarity with public cloud infrastructure and framework, with the experience deploying and migrating large scale enterprise architecture
  • Sound knowledge and understanding of Contact Centre infrastructure setup, cloud technologies such as AWS/Azure and business solutions
  • Proven experience in a similar role carrying out digital transformation projects, developing enterprise architecture roadmap and framework
  • Strong business acumen with a technical mind to serve as a business partner and consultant to the business
  • Concise and clear communication skills, as well as strong vendor management to liaise with internal and external stakeholders
  • Technical certifications such as PMP, ITIL, and any cloud certifications as a strong advantage

What you'll get in return
You will get the opportunity to step into a key senior leadership position and the chance to scale the career ladder. This is a chance to develop your commercial and business acumen while leveraging on your technical skills to contribute to the business. In return for your hardwork, you will also be rewarded with an excellent compensation package with good bonus structure.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Hsu Wen (EA reg no.: R1987315) at If this job isn't quite right for you but you are looking for a new position to further your career in IT Infrastructure, please contact Hsu Wen at +65 63030158 for a confidential discussion. Hays Registration Number: 200609504D, EA License: 07C3924 #1236868


Job Type
Supply Chain & Logistics

Talk to a consultant

Talk to HsuWen Lee, the specialist consultant managing this position, located in Singapore
#27-20 UOB Plaza 2, 80 Raffles Place

Telephone: 63030150

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