Your new company
A top-tier Bank has a newly created headcount for an Incident Management PM - 1 year contract, renewable. This role is based in Singapore, covering global business support

Your new role

• Ensure Incident and Problem Management processes continue to meet ITIL best practice standards, Service Level Agreements and the needs of the organization
• Prior Triaging, Banking and payments related experience supporting multiple regions is a must.
• Role is to support payments application related to regional (APAC/EMEA/AMRS) or global business
• The roles involve in managing End to End Triages with various business partners (Tech & Business) to recover the services on a timely basis. This may require the individual to do out of box thinking and go the extra mile to recover the issues in timely manner.
• Provide Periodic comms at the various stages of the triage to Senior Tech./Business Execs on a timely basis.
• Work collaboratively with other areas of the organization to continuously improve the management of IT Incidents and Problems
• Manage Problem investigations through to conclusion, ensuring that root cause is identified, documented and resolved.
• Ensure Incident and Problem Management processes continue to meet ITIL best practice standards, Service Level Agreements and the needs of the organization.
• Communicate effectively with management and stakeholder on the status and remediation of incidents
• Manage known errors and ensure that operational workarounds are fully documented
• Act as a Subject Matter Expert in Incident Management
• Close liaison with other corporate Change, Incident and Problem Management teams to adopt and define operational service levels and reporting standards and metrics
• Establish and implement effective analytical practices to provide critical MI and reports on operational performance
• Production and publication of critical management information
• Drive change success-rates and ensure improving trend in change impact
• Work to define, document and implement operational standards, policies and service levels
• Participate in meetings with Senior Management and provide appropriate input and feedback
• Record and update Risks and Issues in line with internal banking standards
• The successful candidate will need to come up to speed on a number of existing systems and processes quickly and to be able to identify gaps between their output and business requirements
• Proactively track and report on activities and actions to ensure that work is prioritized and any conflicts are forecasted

What you'll need to succeed
With at least 8 years' experience, you should also have

• Bachelor's Degree in Computer Science/Information Technology or other related field,
• Project Management Training or Certification (Preferred but not mandatory)
• ITIL V3 Foundation
• Past experience in process improvement tools,
• Exposure to Risk Management standards and practices
• Understanding of software development methodologies
• Past experience in Financial Services industry (Preferred but not mandatory)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to joycelin.goh@hays.com.sg, or reach Joycelin at +65 6303 0726. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1873406 EA License Number: 07C3924 Company Registration No: 200609504D #1225867