Desktop Support Engineer

Career opportunity with an established information technology company based in Singapore.

Your new company
Located in Singapore, this is an established information technology consultancy firm and they are looking to hire Desktop Support Engineer to join their growing team.

Your new role
  • Perform troubleshooting for client platform related problems.
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  • Involve in client platform implementation/upgrade project.
  • Perform follow-up with vendor on replacement of hardware.
  • Perform asset management & update asset records.
  • Perform user account management (eg. Create password, reset & delete)
  • Perform local server administration to facilitate software distribution & patch management service.
  • Manage client platform implementation / upgrade project.
  • Ensure service level meet requirement. Propose and implement action plan when required.
  • Established facility management standards/best practices to ensure operation consistency across project / facility management teams


What you'll need to succeed
  • Singaporean/PRs
  • Good Knowledge in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity too
  • Good project management and analytical skills with the ability to manage multiple priorities within targeted time-frame and maintaining high levels of professionalism at all time
  • Resourceful, independent, responsive and pro-active
  • Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels
  • Ability to build and maintain positive working relationships across projects, control teams & customers.
  • Strong commitment to team participation
  • Able to work at odd hours and be on standby ready for activation 24/7 environment (including weekends and Singapore holidays)


What you'll get in return
You will be part of an supportive environment that enable you to explore different technologies. Your hard work and dedication will be rewarded and great opportunity to develop your skills further.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email me at Jessica.Phang@hays.com.my. If this job isn't quite right for you but you are looking for a new position, please contact me at +0376118681 for a confidential discussion on your career.

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
Singapore
Specialism
IT
Pay
In between SGD 2500 and SGD 3500
Ref:
1213002

Talk to a consultant

Talk to Bianca Victor, the specialist consultant managing this position, located in Singapore
#27-20 UOB Plaza 2, 80 Raffles Place

Telephone: +0376118681

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