Your new company
You’ll be working for a banking company who is looking for Customer Service Executive focusing on Customer Success. This will be 9 months contract role to be based in Singapore.

Your new role

• The Customer Service and Success Executive is instrumental in overall effective and proactive customer satisfaction.
• Provide user support, manning customer support mailbox. Handle feedback and escalation in a timely manner.
• Handle complaints or feedback and be the gatekeeper
• Handle all enquiries, feedback and resolving coming in through the various channels in a timely manner.
• This include supporting the marketplace’s refund and disruption management. You will be required to liaise with both internal and external stakeholders to ensure that issues are efficiently addressed
• Timely and effective escalation of any incidents or issues warranting senior management’s attention.
• Generate customer satisfaction reports to senior management with a view towards continuous improvement.
• Monitor JIRA tickets raised to enhance existing service quality and problem solve customer success matters to improve customer experience.
• Act as the internal customer champion across the various touchpoints in the customer journey.
• Ensure compliance & control standards are observed and met in the execution of customers’ transaction requests.
• You may have to attend internal meetings to highlight issues or concerns users/ merchants may have.

What you'll need to succeed

• At least a Diploma in any field
• Must have e-commerce marketplace experience as a Customer Support person is compulsory.
• Must have experience with handling queries and complaints.
• Interest to work in a start-up environment.
• Experienced working in Banking sector is a plus but not compulsory.
• Must be flexible in working in hybrid work environment (work from home and work in the office).
• At least 4-5 years of working experience in customer success (ideal) or customer support/ customer service.
• Proven experience and ability in a customer/ marketplace focused environment.
• Ability to navigate multiple systems and processes.
• Independent and proactive mindset, with the ability to be productive and efficient with minimal or no supervision in a fast-paced and dynamic work environment.
• Passionate individual with a strong start-up spirit and willingness to go beyond their scope of work.
• Motivated by client satisfaction.
• Experience in the use of back-end Content Management Systems will be advantageous.
• This role is only open to Singaporean or Singapore PR.
• The max monthly salary range is 3500 SGD till 5500 SGD.

What you'll get in return
Opportunity to work in a multinational bank.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #1220332