Customer Data Analyst

Experienced in commercial/operational data decision making on advanced data analytic tools

Your new company
A leading transformative business with the largest physical presence and new e-biz in Singapore.

Your new role
As a Customer Data Analyst, you will need to apply advanced data analytic tools (statistical modelling, visualisation, and marketing optimization) to solve complex problems, support decision making and design solutions for the online and offline business. This role is reporting to Head of Business Data Analytics. Responsibilities

  • Analyse business performance and trends to identify potential opportunities for sales growth
  • Involve deep dive data analysis to understand key drivers for sales and developing actionable recommendations for the business
  • Identify customer segments and understanding their customer behaviour, demographics and life stage to develop strategies on how to engage different customer groups
  • Measure the effectiveness of pricing and promotion activities
  • Develop recommendations on how to use different promotion mechanics
  • Uncover insights, both descriptive and predictive, for the end-to-end customer management journey, i.e. acquisition, utilisation, retention and reactivation
  • Develop dashboards to drive the implementation of self-service analytics to the other functions within the organization
  • Drive transformational change within the organization towards customer centricity and data driven decision making


What you'll need to succeed
Reporting to the Head of Business Data Analytics, you will be working in a mature team with data scientist and customer data analyst to analyse business performance and trends as well as the customer insights to make the business better. The team is aggressively expanding in the market, you will not only working on the retail business but also the e-business.

  • Degree in Business/ Statistics/ Mathematics/Computer Science with minimum 0-5 years of relevant experience in database marketing, customer data analytics or customer data science.
  • Preferably with working experience in commercial/operational decision making
  • Experience in working within data analytics teams, and product teams utilizing the latest software including capable experience with latest tools like SQL, PYTHON, TABLEAU, and other latest data platforms
  • Preferably someone have worked on retail and new e-biz enabled models and how data is architected
  • Motivated, meticulous, results oriented. resourceful and problem solver
  • Excellent interpersonal, communication and project management skills
  • Team player and ability to collaborate with stakeholders across functions


What you'll get in return
  • Competitive salary package
  • Work life balance
  • Working with stakeholders across functions
  • Flexible company culture
  • Exposure in both online and offline businesses


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you but you are looking for a new position within Data & AI, please contact Daen Huang at +65 63030158 or email daen.huang@hays.com.sg for a confidential discussion on your career. Hays Registration Number: 200609504D, EA License: 07C3924, Registration ID Number: R1658977

Summary

Job Type
Permanent
Industry
Technology & Internet Services
Location
Singapore
Specialism
Digital Technology
Ref:
1210981

Talk to a consultant

Talk to Eva Ma, the specialist consultant managing this position, located in Singapore
#27-20 UOB Plaza 2, 80 Raffles Place

Telephone: +6563030158

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