Contact Center Manager (1 year Contract)

Contact Center Manager (1 Year Contract) ,ASAP Start

Your new company
Global leader in Sportswear retailer.

Your new role

  • Collect service metrics data to identify gaps in training and performance for customer service teams.
  • Act as the final escalation point for the call centre; decision maker.
  • Look at trends happening in call centre market and problem solve.
  • Analyse call centre metrics, call volume, service level, call centre trends, and produce weekly, monthly and quarterly reports.
  • Identify gaps in training for both internal and external teams based on quality results and metrics.


What you'll need to succeed

• Contact centre experience preferable but not required
• Experience in performing quality analysis and implementing process changes
• Experience in working with cross functional partners, both internal and external preferred
• Experience in project management and/or being involved with project teams to deliver business results.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R21103035 EA License Number: 07C3924 | Company Registration No: 200609504D #1224458

Summary

Job Type
Temporary
Industry
Retail & Consumer Goods
Location
Singapore
Specialism
Marketing
Ref:
1224458

Talk to a consultant

Talk to Denise Lee, the specialist consultant managing this position, located in Singapore
#27-20 UOB Plaza 2, 80 Raffles Place

Telephone: +6596110531