Consumer Service Analyst (1 Year Contract)

Consumer Service Analyst (1 Year Contract)

Your new company
Global Sportswear Retailer, fast pace environment.

Your new role
  • Analyze consumer engagements/feedback (phone, chat, email, surveys) to identify trends and/or patterns to derive insights that impact the business as well as company-wide strategies
  • Lead research and analytical work to identify, resolve and implement solutions to key business issues that arise by managing various consumer insights tools to collect relevant data and information
  • Proven ability to turn data into visualized, actionable analysis and metrics – make data tell a story
  • Provide recommendations based on key performance metrics, consumer engagements market trends to help drive premium consumer engagement and digital strategy
  • Ability to work independently in fast-paced environment, balancing multiple projects with tight deadlines
  • Continually seek opportunities to create and enhance reports based on results and changes within the evolving business

What you'll need to succeed
  • Experience with Consumer Service related roles understanding the business and priorities that are crucial to improve consumer experience and journey
  • Relevant professional experience with an emphasis on business reporting and analytics with large amounts of data required
  • Experience with integrating qualitative and quantitative analytics to produce holistic conclusions
  • Minimum 2 years of advanced Excel and PowerPoint skills required. Mac / Keynote skills highly preferred.
  • Minimum 2 years of advanced skill level in SQL (familiarity with R, SAS, or Python a plus) as well as experience in developing in BI Tools (Ex. Qlikview, Tableau) preferred

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R21103035 EA License Number: 07C3924 | Company Registration No: 200609504D #1221222


Job Type
Retail & Consumer Goods

Talk to a consultant

Talk to Denise Lee, the specialist consultant managing this position, located in Singapore
#27-20 UOB Plaza 2, 80 Raffles Place

Telephone: +6596110531